Terms & Conditions

Booking Policy

Purpose

The booking policy ensures that course registrations are organized efficiently and that all students have fair access to available courses.

Scope

This policy applies to all students registering for courses through iGerman.

Booking Process

• Students select their preferred course level.
• Students choose an available class schedule.
• Students complete the registration form.
• Payment must be completed to confirm the booking.
• Students receive a confirmation notification or email.

Rules

• A seat in a course is confirmed only after payment is successfully completed.
• Students may not join a course after it has already started unless approved by the administration.
• Schedule change requests must be submitted before the course start date.

Responsibility

• Students: responsible for registration and payment.
• Administration: responsible for confirming bookings and managing course schedules.

Placement Test Policy

Purpose

The placement test is used to assess students' German language proficiency and ensure they are enrolled in the most appropriate course level.

Who Must Take the Placement Test?

A placement test is mandatory for students enrolling in any level higher than A1. Students who wish to enroll in the following levels must complete the placement test:

• A2
• B1
• B2
• C1

The placement test is not required for absolute beginners starting at A1.1.

Test Format

The placement test may include:

• Grammar assessment
• Vocabulary questions
• Reading comprehension
• Optional speaking evaluation

Test Duration

The placement test typically takes 20–30 minutes to complete.

AI-Based Test Evaluation

To ensure efficiency and accuracy, the placement test is automatically evaluated using AI-powered tools. This allows the system to analyze responses and generate results immediately after the test is completed, providing students with a quick and reliable level recommendation.

Level Assignment

Students are placed according to the Common European Framework of Reference for Languages (CEFR):

• A1 – Beginner
• A2 – Elementary
• B1 – Intermediate
• B2 – Upper Intermediate
• C1 – Advanced
• C2 – Proficiency / Mastery

Final level placement is determined based on the placement test results and academic evaluation.

Responsibility

Students must complete the placement test independently and without the use of external assistance, tools, or unauthorized resources.

Course Structure & Content

Course Framework

All courses follow the Common European Framework of Reference for Languages (CEFR).

Course Levels

Courses are offered at the following levels:

• A1 – Beginner
• A2 – Elementary
• B1 – Intermediate
• B2 – Upper Intermediate
• C1 – Advanced
• C2 – Proficiency / Mastery

Course Content

Courses may include:

• Grammar lessons
• Vocabulary development
• Listening exercises
• Speaking practice
• Reading comprehension

Course Format

Courses will be delivered through:

• Live online classes
• Interactive exercises
• Assignments and practice materials

Course Duration

Course duration may vary depending on the level and learning pace. However, each full level (e.g., A1) is typically structured into two sublevels (A1.1 and A1.2), and the complete level is ideally completed within approximately two and a half months.

Each level includes multiple sessions designed to progressively develop the required language competencies.

Attendance Policy

Purpose

The attendance policy ensures that students benefit fully from their learning experience and maintain consistent progress throughout the course.

Missed Classes

• Students are allowed to miss a maximum of two (2) sessions per course.
• Missed sessions are not repeated.
• Supporting materials for missed lessons may be provided when available.

Attendance Monitoring

Student attendance is automatically monitored through the iGerman dashboard, where all sessions and attendance records are tracked.

Notifications & Alerts

• Students will receive dashboard notifications when a session is missed.
• A warning notification will appear when a student approaches the absence limit.
• If a student exceeds the allowed number of missed sessions, an alert notification will appear on the dashboard for the student and respective instructor.

Refund Policy

Refund Conditions

Refunds may be granted in the following cases:

• The refund request is submitted before the course start date.
• The course is canceled by iGerman.

24-Hour Drop Option (After First Session)

To ensure students feel confident in their course selection, iGerman offers a 24-hour drop option.

• Students may attend the first session and decide whether they would like to continue the course.
• If a student decides to withdraw, they may request a refund within 24 hours after the first session.

Approved refunds will be issued through the same payment method used for the original transaction. Processing typically takes 5–7 business days, but the exact timing may vary depending on the policies of the bank or payment provider involved in the transaction.

Certificate Policy

Eligibility

Students may receive a certificate upon successful completion of a course.

Requirements

Students may be required to:

• Attend the required number of sessions
• Complete course assignments
• Pass course assessments

Issuance

Certificates are issued digitally upon successful course completion.

The certificate issued by iGerman reflects the student's successful completion of the course and the language competencies achieved during the program. While the certificate itself is not an official international language certificate, the courses at iGerman are designed to prepare iGerman students for the core foundations of the German language and culture, following recognized and structured learning methodologies aligned with international standards.

Students who wish to pursue internationally recognized German language examinations, such as Goethe, TELC, or other official certifications, may also benefit from specialized preparation services and guidance offered by iGerman to support them in preparing for these exams.

Data Protection

Purpose

This section explains how iGerman protects and manages users' personal data.

Data Security

iGerman implements appropriate technical and organizational measures to protect user data from unauthorized access, misuse, alteration, or loss.

Confidentiality

Personal information collected from students is treated as confidential and is used solely for educational, administrative, and service improvement purposes.

Data Sharing

iGerman does not sell or share personal data with third parties except when necessary for:

• Providing platform services
• Processing payments
• Complying with legal obligations

Data Retention

User data is stored only for as long as necessary to provide services and comply with applicable regulations.

Acceptable Use Policy

Prohibited Behavior

Users must not:

• Harass or abuse other students or instructors
• Share inappropriate content
• Share copyrighted materials without permission
• Use the platform for spam
• Share account login information

Violations

Violation of this policy may result in:

• Warning
• Temporary suspension
• Permanent account termination

iGerman reserves the right to take appropriate legal action in cases involving fraud, abuse, or violations of applicable law.